Any product returned to ROKOKO without prior authorization will not be accepted.
If you are not satisfied with our merchandise, you may return it for credit with your own shipping cost. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns must be postmarked within 7 days of purchase. Store credit will be issued upon return arrival and inspection. Freight fees are not refundable unless reason of return is damage/shortage. Damages/shortages must be reported within 3 days of purchase date and we will create a return call tag for the return freight. Depending on the situation and current in stock inventory, we may be able to send you a replacement or we can issue a store credit. We may not be able to assist you if your claim is not made within a timely manner.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your store credit or original method of payment, within a certain amount of days.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at firstname.lastname@example.org and send your item to: 1110 Crocker St, Los Angeles California US 90021.